Return & Refund Policy

We take immense pride in the quality of our bags and maintain a rigorous quality – control process. If you encounter any issues after receiving your item, please send an email to our customer service at [email protected].

Return Policy

Return Time Frame

You can return or exchange your bag within 30 days from the day of receipt.

Return Shipping Arrangement

You have two options for returning the item: you can call the post office to arrange a collection or drop it off at your nearest post office. We will determine whether to reimburse the freight based on the reason for your return. If the return is due to our responsibility, we will cover the freight cost. However, if it is your responsibility, we will not reimburse the freight. When the return is caused by the consumer, such as the following reasons, the consumer is responsible for the shipping fee, and the specific amount depends on the express company you choose:

• The product does not meet your expectations.
• The size is either too small or too large.
• The color is not as you anticipated.
• You’ve had a change of mind or no longer need the product.
• You ordered the wrong item or quantity.
• You did not read the product description thoroughly.

Handling Incorrect or Damaged Items

If you have received incorrect or damaged items, please take clear photos and contact our customer service immediately. We will re – ship the correct item or provide a refund compensation based on the specific situation.

Return Address

Before sending back the products, please contact our customer service first to obtain the return address. If the return is caused by the consumer, the consumer is responsible for the shipping fee, which is determined by the chosen express company. If the goods are damaged or incorrect due to our reasons, the consumer does not need to bear the shipping fee.

Return Requirements

1. For Non – Quality Issues: If there are no quality problems with the bag, we expect you to return it unused, undamaged, with the original tags and packaging material intact.
2. Approval from Customer Service: Before shipping the items back, you must obtain approval from the knivly customer service team.
3. Quality Issues or Incorrect Delivery: In case of quality issues or incorrect product delivery, you should take photos showing the problem and contact customer service for the return address.

Circumstances for Return or Refund

You can contact us for a return or refund under the following circumstances:

• Items are not in their original condition, are damaged, or are missing parts due to our error.
• Items are different from the description.
• Items are returned to the sender without being delivered.
• Items are not delivered within the agreed time.

Return Process

To ensure a smooth return process and minimize delays, please follow these steps:

1. If you wish to return an item, please contact our customer service and provide the following information:
   • Order number
   • SKU number or product name
   • Reason for return
2. Our customer service team will respond to your request within 24 hours on business days.
3. Return the items to the return address we provided and send us proof of return in the form of the tracking number and a valid return receipt.
4. Once we have received the returned item(s), we will email you and arrange for a refund or exchange as per your request immediately.

Important Notice

• Return Address: Please do not send your return to the sender’s address on your package. This is not the return address and will affect the processing of your return. Only send it to the address provided by our customer service.
• Non – knivly Items: Make sure you do not accidentally include non – knivly items in your return package. We will not be responsible for sending those items back to you.
• Lost or Stolen Packages: We are not liable for any return packages that may become lost or stolen in transit. Please keep your proof of return tracking number when shipping back your returns.

Refund Policy

• Production or Transportation Issues: Any misprinted, damaged, or defective items caused by our production or transportation are covered at our expense, and you will receive a full refund. We will also reimburse the return shipping cost.
• Order Cancellation:
  • Your order will be fully refunded if it is cancelled within 24 hours of purchase.
  • Your order will be fully refunded if it is cancelled before shipping.
  • We will NOT accept order cancellation requests if the orders have been shipped.
• Lost Parcels: If parcels are lost in transit, we will cover your loss by issuing a full refund.
• Incorrect Address: If you provide an address that the courier cannot recognize, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address (if applicable). If you provide a wrong address when placing an order and do not contact us to change it, you will be responsible for all the losses.
• Stained Items: Items returned with obvious signs of use, such as makeup, animal hair, dander, deodorant, perfume, or similar product stains, may be subject to denial and will not receive a refund.
• Refund Processing Time: Please note that the processing of refunds can take up to 7 business days to show on your account due to varying processing times between payment providers.

How to Get the Return Label

1. For Defective Products: This applies when the product is incorrect or damaged by the carrier, which is our responsibility. You need to download/print the return label.
2. For Customer Remorse: This occurs when you purchased the wrong product, it doesn’t fit, or you no longer want the item, which is your responsibility. You are responsible for obtaining the return label.

If you have any queries, please contact us.

• Address: Room 302, No. 2, Lane 1, Jiangxia Dayuan, Baiyun District, Guangzhou City, Guangdong Province
• TEL: +86 15160532816
• Email: [email protected]
• Working Time: Mon – Fri 08:00 – 17:00 (UTC + 8)
  On business days, we will respond to you within 24 hours.