Shipping Policy
At our store, we cherish each and every customer. Our foremost priority is to ensure that your bag orders are delivered to you as swiftly as possible. The following details outline the journey of your order from payment to delivery.
Note: Our orders only incur product fees and, if applicable, shipping fees. Our customers are not required to pay any importing fees, duties, or VAT (Value-Added Tax).
1. Payment Confirmation
Once your order is authorized and verified, a confirmation email will be promptly sent to you, acknowledging the receipt of your payment.
2. Order Processing
For all countries, it typically takes 1 – 2 business days to process your order. Please keep in mind that holidays and weekends are excluded from this timeframe.
3. Shipping
- Shipping Duration: Shipping generally takes approximately 7 to 14 business days to reach its destination, regardless of the country.
- Shipping Notification: When your order is dispatched, we will send you an email notification containing a tracking number, enabling you to monitor the progress of your shipment.
- Shipping Fees:
- For all countries, a shipping fee of 6.99willbechargedifthetotalorderamountislessthan69.
- Orders totaling $200 or more qualify for free shipping.
4. Delivery
- Total Delivery Time: The time it takes for you to receive your bag order is the sum of the order processing time and the shipping time. For instance, if you place an order, it will require 1 – 2 business days for processing and then an additional 7 – 14 business days for shipping. Therefore, you can expect to receive your order within 8 – 16 business days in all countries.
- Logistics Matching: Our system automatically selects the most suitable distribution logistics based on factors such as the sales platform, product size, and weight.
- PO Box Address Handling: If the street address of your order contains “PO Box”, the system will review and make a judgment based on the delivery logistics you have chosen. If the selected logistics method cannot deliver to an address with a “PO Box”, the system will flag the order as abnormal. In such cases, our customer service team will contact you to either modify the address or cancel the order.
5. Tracking Your Order Status
- Self-Tracking: You can track the status of your order independently. After your order leaves our warehouse, we will send you an email informing you that your package has been shipped, along with the order’s tracking number. You should be able to see updates within 72 hours of receiving this email.
- Tracking Link: To track your order, simply click on the “Track Order” option for detailed information.
- Assistance with Tracking: If there are no updates or you encounter any issues while tracking your order, feel free to send us an email, and we will check the details for you.
6. Causes of Delay
Tracking updates may be delayed in the event of force majeure circumstances, including but not limited to:
- Adverse weather conditions (heavy rain, tornadoes, floods, earthquakes, etc.)
- Local disruptions such as strikes, statutory holidays, major international conferences, etc.
- Shortages of flights and personnel during peak seasons, as well as other local factors.
7. Contact Information
If you have any questions or concerns regarding our shipping policy or your bag order, please do not hesitate to get in touch with us.
- Address: Room 302, No. 2, Lane 1, Jiangxia Dayuan, Baiyun District, Guangzhou City, Guangdong Province
- TEL: +86 15160532816
- Email: [email protected]
- Working Time: Mon – Fri 08:00 – 17:00 (UTC+8)
On business days, we will respond to your inquiries within 24 hours.
